Privacy Policy
Introduction
We at Hellacharm know you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our Privacy Policy. By using or accessing our services, including this site, you acknowledge that you accept the practices and policies outlined in this Privacy Policy and consent to our collection, use, and sharing of your information as described below.
How Do We Collect Your Information?
This Data Protection Notice (“Notice”) outlines the basis on which we collect, use, disclose, or otherwise process the personal data of our customers, in compliance with the General Data Protection Regulation (GDPR). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organizations we have engaged to collect, use, disclose, or process personal data for our purposes.
When you purchase something from our store, as part of the buying and selling process, we collect personal information such as your name, address, email address, and phone number. When you browse our store, we automatically receive your computer’s internet protocol (IP) address, providing us with information about your browser and operating system.
How Do We Use Your Information?
If you have visited or made a purchase from Hellacharm, we use the information you provide, such as your name, billing address, shipping address, email address, and phone number, to:
Provide and improve our services.
Establish and maintain your user profile.
Communicate with you about the service, including sending announcements, order updates, security alerts, and support messages.
Understand your needs and interests, and personalize your experience.
Provide support and respond to your requests and feedback.
Assist with marketing, advertising, or other communications (with your permission).
Consent
How do you get my consent? (opt-in)
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for delivery, or return a purchase, we imply that you consent to our collecting and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to opt-out.
How do I withdraw my consent? (opt-out)
If you change your mind after opting in, you may withdraw your consent for us to contact you or for the continued collection, use, or disclosure of your personal information at any time. You can exercise your opt-out choices for promotional materials by:
Replying “STOP” to promotional SMS messages.
Choosing the “Unsubscribe” option in promotional emails.
Emailing [email protected] using the contact information provided below.
Please note, opt-out choices will not apply to situations where:
(a) You have made, simultaneously make, or later make a specific request for information from us.
(b) We use your personal information for operational or fulfillment uses.
(c) We share your personal information with companies that facilitate communications and transactions, independent shop consultants, or for legal and security purposes.
Opt-out choices may take up to thirty (30) days to become effective. During this period, you might continue to receive promotional materials based on the personal information provided before opting out.
Disclosure
We may disclose your personal information if required by law or if you violate our Terms of Service
Accuracy of Personal Data
We will make reasonable efforts to ensure that personal data collected by us or on our behalf is accurate and complete.
Security and Protection of Personal Data
Ensuring the security of your personal information is a top priority. While no method of data transmission or electronic storage is completely secure, we implement the best commercially available security measures. We adhere to the Payment Card Industry Data Security Standard (PCI DSS) Level 1 for the highest security in payment processing and comply with GDPR to protect data privacy.
Your Information Belongs to You
We limit the information we collect to what is necessary. Where possible, we delete or anonymize information when no longer needed. Our guiding principle is that your information belongs to you, and we aim to use it only to your benefit.
We Protect Your Information from Others
If a third party requests your personal information, we will refuse to share it unless you give us permission or we are legally required. When legally required, we will notify you in advance unless forbidden by law.
Retention of Personal Data
We retain your personal data as long as necessary to fulfill the purpose for which it was collected or as required by law. Once no longer needed, we will securely delete or anonymize it.
Transfer of Personal Data Outside of the United States
We ensure that any transfers of personal data outside the United States comply with GDPR, providing a comparable standard of protection. We may disclose personal data to our global offices to meet the purpose for which you submitted the information or to provide you with relevant information based on your requests.
WooCommerce:
Our store is hosted by WooCommerce, an e-commerce platform that allows us to sell products and provide services to you. Your data is stored through WooCommerce’s data storage, databases, and the platform, which are secured behind a firewall.
Payment Security:
When you make a purchase, your credit card data is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI DSS). We retain your purchase transaction data only as long as necessary to complete your transaction, after which it is securely deleted. WooCommerce and our payment gateways adhere to PCI DSS standards, ensuring that your credit card information is handled securely. Additionally, we ensure that our data handling practices comply with the General Data Protection Regulation (GDPR) to comprehensively safeguard your personal data.
Third-Party Services
Third-party providers collect, use, and disclose your information only to the extent necessary to perform services for us. We recommend reading their privacy policies to understand how they handle your information. Your information may be subject to the laws of the jurisdiction(s) where the service provider or its facilities are located.
Links
When you click on links in our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Security
To protect your personal information, we take reasonable precautions and follow industry best practices. If you provide us with your credit card information, it is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. While no method of transmission or storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry standards.
Cookies
Here is a list of cookies we use. You can choose to opt out of cookies if you wish.
_version_: Marks the website version served to users.
pversion_{slug}: Marks the content version served to users.
current_config: Stores the current content version configuration.
is_clear_cart: A temporary cookie instructing the browser to clear the shopping cart if outdated.
_time_visit_: Records the most recent time a user visited the site.
_show_message_: Marks the state of the promotion popup message.
Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence or have given consent for your minor dependents to use this site.
Changes to This Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes will take effect immediately upon posting on the website. If we make material changes, we will notify you here. If our store is acquired or merged with another company, your information may be transferred to the new owners.
Questions and Contact Information
If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or request more information, or simply want more information, contact us here.
